Forgot Password for G360

Reminder: Your G360 and Generac University emails must be identical in order to be able to access advanced field pro settings. 

If a user has forgotten their G360 account password, they can reset their password themselves using the “Forgot Password” utility on the G360 login page.

1. Navigate to the G360 login page: https://dealer.generac.com
2. Enter the email address associated with the user account
3. Click “Continue”

4. On the “Enter Your Password” screen, click the “Forgot Password?” link

5. On the “Forgot Your Password” screen, enter the email address to where the password recovery email should be sent.

6. Click the “Continue” button

7. An identify confirmation email will be delivered to the email address entered in Step 5

8. Refer to the email to identify the identity confirmation code. Enter this 6-digit code on the “Verify Your Identity” screen

9.  Click the Continue button

10.  On the “Change Your Password” screen, enter the desired new password in both the “New password” and “Re-enter new password” fields

• The new password must match exactly between the two fields
• The password must meet all password criteria

11. Click the “Reset password” button

12.  The new password is now active and can be used to log into G360

Field Pro/G360 Log-In Update:

There’s a new way for dealers and aligned contractors to connect their G360 and Generac University accounts. This update adds two new fields to User Preferences in G360. It’s designed for users with a Gen U email address that differs from the email used for G360 & Field Pro access. Users may now enter their Gen U email and their Tech ID in the new G360 fields. This allows our systems another way to verify their Next Gen certification, a requirement for access to advanced Field Pro Settings.

You may pass along these instructions to dealers/aligned contractors who need assistance. This attached document has step by step instructions on how to complete.