Forgot User Email Address for G360

Reminder: Your G360 and Generac University emails must be identical in order to be able to access advanced field pro settings. 

 

If a user has forgotten the email address associated with their G360 account, that information can be looked up in the User Management tool by either an account Admin or the Sales Representative.

1. Log in to G360 as a user with User Management Admin permissions
   • A user with User Management Admin permissions is defined as anyone who has the “User Management” policy group assigned to their account.
   • All Principal users have this permission by default.

2.  Navigate to the User Management tool

3. Find and select the user in question from the list of users associated to the Customer account

4. The email used for G360 login is displayed under the name of the user

Field Pro/G360 Log-In Update:

There’s a new way for dealers and aligned contractors to connect their G360 and Generac University accounts. This update adds two new fields to User Preferences in G360. It’s designed for users with a Gen U email address that differs from the email used for G360 & Field Pro access. Users may now enter their Gen U email and their Tech ID in the new G360 fields. This allows our systems another way to verify their Next Gen certification, a requirement for access to advanced Field Pro Settings.

You may pass along these instructions to dealers/aligned contractors who need assistance. This attached document has step by step instructions on how to complete. 

Forgot Your Generac University Email? 

Here’s What to Do Contact the Generac University team:
📞 888-GENERAC ext. 4172
📧 [e-mail]