Troubleshooting Bluetooth connection issues in the Field Pro App

Field Pro Bluetooth troubleshooting

The Field Pro app allows technicians to commission and service generators. Newer generator models with a PowerZone 200 controller must be commissioned before running in AUTO mode. Learn more here: How do I commission a generator in the Field Pro application?

Environment

This article applies to generators with a PowerZone 200 controller using the Field Pro app.

Is the generator battery connected?

1. Check that the generator battery is connected properly.
2. Look for a red, green, or yellow LED that is lit or blinking on the generator control panel.

Are you within 10 feet of the generator?

1. Move closer to the generator and try connecting again.

Is the green LED on the connectivity device lit, pulsing, or blinking?

1. If not, unplug and reinsert the radio harness connector to the connectivity accessory.

Is the connectivity accessory plugged into the controller?

1. Inspect the internal cabling of the generator for damage or disconnections.
2. Replace the radio harness connector if needed.